Refund Policy

Last updated: September 26, 2026

Hoorbit LLC operates strictly on an enterprise Business-to-Business (B2B) model. All services, cancellations, milestones, and refunds are governed strictly by the terms outlined in individual, mutually executed Statements of Work (SOW) or Master Services Agreements (MSA) between Hoorbit LLC and its corporate clients. No retail or digital self-serve product refunds apply.

Enterprise Agreements Govern All Refunds

Whether any fee is refundable, creditable, or adjustable is determined solely by the applicable SOW or MSA. This Refund Policy does not create any refund right beyond what the executed agreement provides, and in the event of a conflict, the SOW or MSA controls.

No Retail or Self-Serve Refunds

Hoorbit does not sell retail or self-serve digital products, and no purchase made through this website constitutes a consumer transaction. Consumer-style refund rights, such as money-back windows, trial refunds, or subscription refunds, therefore do not apply to Hoorbit's services.

Milestones and Invoiced Fees

Fees are invoiced according to the milestones, deliverables, rates, or schedule set out in the applicable SOW or MSA. Work performed, personnel time delivered, and milestones completed or accepted in accordance with the agreement are not refundable unless the agreement expressly provides otherwise.

Invoice Disputes and Requests for Review

If your organization believes an invoice is incorrect, an authorized client representative should notify Hoorbit in writing at support@hoorbit.com, referencing the SOW or MSA number and the invoice in question, within the dispute period stated in the agreement. Hoorbit will review the request and respond in good faith. Any credit, adjustment, or refund the parties agree to will be documented in writing and processed in accordance with the payment terms of the applicable agreement.

Contact Us

Questions about this Refund Policy can be directed to support@hoorbit.com.